Shipping and Returns
FREIGHT/MINIMUM SHIP POLICY
- All Provinces – Orders over $500 will be shipped prepaid. Orders under $500 are subject to a $30 flat fee freight charge.
- Remote Areas & Costly Shipment – Areas where shipping is extremely expensive will either be shipped on a collect basis or prepaid with an agreed upon up charge.
Orders will be shipped prepaid, up to a maximum of 10% of the invoice value. The customer is responsible for an up charge, to cover the remaining cost of freight. Alternatively, the customer can receive a 10% discount off the final invoice value. The order will then be shipped collect or transportation is to be arranged by the customer.
CMS Famous Toys LTD. strives to provide the best quality product to our customer. However, we understand that on occasion things do happen. If you are not completely satisfied with your purchase please contact customer service at 877.886.TOYS to notify us or email us at firstname.lastname@example.org. We will get back to you in 24 hours.
All returns must be authorized by CMS Famous Toys head office. Please contact a sales representative to receive an RA #. The cost of freight is subject to approval.
CMS Famous Toys reserves the right to arrange for any return. All tracking / PRO numbers must be documented and recorded by the shipper. The shipper is accountable for properly labeling all boxes being returned. The shipper is accountable for any boxes which aren’t returned to CMS Famous Toys.
Any approved return will be credited to your account and will be put towards your next purchase.
Unauthorized returns are subject to a 15% restocking fee and freight is at the customer’s expense
Damaged Items, Shortage & Overage Claims
Any shortages or overages need to be reported, to a CMS Famous Toys sales representative, within 48 hours of a delivery.*
Any Damages must be reported to CMS Famous Toys head office within 24 hours of delivery. All shipments must be visually inspected at time of delivery. If your shipment is damaged, it must be documented with the delivery driver.
*In the event of a courier shipment being split in transit and delivered on multiple days. This applies after delivery of the remaining box(s).